The auto-reply
An auto-reply, a buyer nobody answered, and stock about to be cleared at a loss.
Tuesday, 11:20
Carla · Buyer, hardware chain: Patio heaters. Hi Andrei, still have the patio heaters? We'd take 400 by the 15th.
Automatic reply: I'm on holiday until the 28th. For anything urgent, call the office.
On holiday until the 28th. The buyer needs them by the 15th.
Somebody answered. Nobody read it.
Vlad · Warehouse: 600 in aisle 14. Nobody has touched them since January.
Irina · Finance: They go to the liquidator on Friday. €9,600 for the lot.
Sorin · Sales: List price is €78.
Bianca · Key accounts: She has ordered twice and always pays in 30 days.
Paul · Office: Ioana covers Andrei's accounts this month.
What if everyone replied all?
Has reply-all ever been this useful?
€31,200 waiting in an inbox. A €14,400 loss signed on Friday.
It just needed someone to connect the dots.
Sena · brief: A buyer wants the heaters you're clearing on Friday. The heaters, aisle 14: €9,600. 600 at €40 cost. €14,400 loss.
The buyer is still waiting: Asked on Tuesday for 400 by the 15th. Andrei is away until the 28th; Ioana covers his accounts.
Plan · for your OK: 1. Quote 400 at €78 to the buyer · Draft for Ioana 2. Reserve 400 in aisle 14 · Warehouse 3. Hold the liquidator's offer · Draft ready
Draft to the buyer: Hi Carla, Andrei is away, so I'm picking this up. 400 heaters by the 15th works, at €78 each. Which delivery slot suits you? Ioana
Approve the plan
Plan started. €31,200. Quote sent. Quote 400 at €78 to the buyer: Sent Reserve 400 in aisle 14: Reserved Hold the liquidator's offer: Held
Thursday, the 15th
Wed 7th: Quote accepted, 400 at €78. Liquidator offer declined.
Carla, the buyer: Arrived this morning. Thanks for the quick quote.
Thu 15th: 400 delivered. 200 kept for winter.
Thu 15th: Invoice sent, €31,200.
Nothing left hanging.
sena.systems
